Shipping policy

Last updated: August 2026

At Oz Golf, we're committed to delivering your order as quickly and safely as possible. This Shipping Policy explains how we process, dispatch and deliver orders within Australia, as well as how our optional Shipping Protection works.

If you have any questions regarding your order, please contact us at support@ozgolf.co.

Shipping Summary

  • Australia-wide shipping only

  • Orders are typically dispatched within 1–2 business days

  • Standard and Express Shipping available

  • Tracking included with every order

  • Free Standard Shipping available on qualifying orders

  • Optional $2 Shipping Protection available at checkout

  • Delivery available to residential addresses, businesses, PO Boxes and Australia Post Parcel Lockers

Shipping Destinations

Oz Golf currently ships to addresses within Australia only.

We deliver to:

  • Residential addresses

  • Business addresses

  • PO Boxes

  • Australia Post Parcel Lockers

International shipping is not currently available.

Order Processing

Orders are typically packed and dispatched within 1–2 business days.

Orders are processed Monday to Friday, excluding Queensland public holidays.

During product launches, promotional events, public holidays and other peak periods, dispatch times may be longer than usual.

If there is a significant delay in processing your order, we'll contact you as soon as possible.

Shipping Options

The following shipping options are available at checkout:

  • Standard Shipping

  • Express Shipping

Shipping costs are calculated at checkout based on your delivery address and the products included in your order.

Orders that qualify for our current Free Standard Shipping offer will automatically receive free standard shipping.

The qualifying spend threshold may change from time to time and will always be displayed on our website.

Shipping Protection

Customers may choose to add Shipping Protection for $2 to their order at checkout.

Shipping Protection provides additional protection for eligible orders that are:

  • Lost during delivery

  • Stolen after confirmed delivery

  • Damaged during delivery

If you purchased Shipping Protection and experience an issue with your delivery, please contact support@ozgolf.co with:

  • Your order number

  • A description of the issue

  • Any relevant photographs or supporting information

Approved Shipping Protection claims may be resolved by replacement or refund depending on the circumstances and product availability.

Shipping Protection is completely optional.

Purchasing or declining Shipping Protection does not exclude, restrict or modify any rights you may have under the Australian Consumer Law.

Estimated Delivery Times

Estimated delivery times after dispatch are:

Shipping Method Estimated Delivery Time
Standard Shipping 2–8 business days
Express Shipping 1–4 business days

These timeframes are estimates only and are not guaranteed.

Delivery times may vary due to factors including:

  • Your location

  • Regional or remote delivery areas

  • Carrier operations

  • Public holidays

  • Severe weather

  • Periods of high shipping demand

  • Transport disruptions

  • Other circumstances outside our reasonable control

Order Tracking

All orders include tracking.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Please allow some time after receiving your shipping confirmation email for tracking information to become active.

Changing Your Delivery Address

If you need to update your delivery address, please contact us as soon as possible.

If your order has not yet been packed or dispatched, we'll update your delivery address free of charge.

Once an order has been dispatched, we may be unable to change the delivery address.

Customers are responsible for ensuring that the delivery information provided at checkout is complete and accurate.

If an order is returned to Oz Golf because an incorrect or incomplete address was provided, our Returns & Refunds Policy will apply.

Order Cancellations

Orders may be cancelled at any time before they have been packed or dispatched.

If your cancellation request is received before dispatch, a full refund will be issued.

Once an order has been dispatched, it cannot be cancelled and will instead be subject to our Returns & Refunds Policy.

Out of Stock Items

While we make every effort to maintain accurate inventory, stock discrepancies may occasionally occur.

If an item becomes unavailable after your order has been placed, we'll contact you as soon as possible to discuss the available options.

Depending on the circumstances, we may offer:

  • A suitable replacement product

  • A partial refund

  • A full refund

You will never be charged for a product we are unable to supply.

Delivery Delays

Once your order has been handed to the shipping carrier, delivery is managed by that carrier.

While we'll always assist where possible, Oz Golf cannot guarantee delivery timeframes.

Delays may occur due to circumstances outside our reasonable control, including:

  • Carrier operational delays

  • Severe weather

  • Natural disasters

  • Public holidays

  • Industrial action

  • Transport disruptions

  • Periods of unusually high shipping demand

  • Other unforeseen events

If your delivery is significantly delayed, please contact us and we'll assist with investigating the shipment.

Lost or Missing Deliveries

If your tracking indicates that your parcel has been delivered but you haven't received it, please contact us as soon as possible.

We'll work with the relevant shipping carrier to investigate the delivery.

If the carrier confirms that your parcel was lost in transit, we'll provide an appropriate remedy, which may include:

  • A replacement; or

  • A refund.

If the carrier confirms that the parcel was successfully delivered to the address provided but it can no longer be located, customers who purchased Shipping Protection may be eligible for a replacement or refund under the Shipping Protection terms.

For orders without Shipping Protection, we'll still assist with investigating the delivery and assessing the circumstances.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

Stolen Deliveries

If a parcel is confirmed as successfully delivered by the carrier but is subsequently lost or stolen from the delivery location, please contact us as soon as possible.

Customers who purchased Shipping Protection may be eligible for a replacement or refund, subject to the circumstances of the claim.

We may ask for information reasonably required to assess the claim, including:

  • Your order number

  • Delivery tracking information

  • Confirmation of the delivery address

  • Details regarding where the parcel was left

  • Any relevant supporting information

Shipping Protection does not affect any rights or remedies available under the Australian Consumer Law.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible.

To help us assess the issue, please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the parcel

  • Clear photographs of the affected product or products

We'll work with you to resolve the issue as quickly as possible.

Customers who purchased Shipping Protection may also be eligible for additional protection under the Shipping Protection terms.

Your rights in relation to damaged or faulty goods are not affected by whether or not you purchased Shipping Protection.

Multiple Shipments

In some circumstances, an order may be dispatched in multiple shipments.

If this occurs, tracking information will be provided for each shipment where applicable.

You will not be charged additional shipping fees where Oz Golf chooses to split an order into multiple shipments.

Returned to Sender

A parcel may be returned to Oz Golf where:

  • An incorrect or incomplete delivery address was provided

  • Delivery was refused

  • The parcel was not collected from a post office or collection point within the required timeframe

  • The carrier was otherwise unable to complete delivery

If your order is returned to us, we'll contact you to discuss your options.

Depending on the circumstances, additional shipping charges may apply if you request that the order be resent.

Any refund will be handled in accordance with our Returns & Refunds Policy and applicable Australian Consumer Law rights.

Australian Consumer Law

Nothing in this Shipping Policy, including our optional Shipping Protection, excludes, restricts or modifies any rights, guarantees or remedies available to you under the Australian Consumer Law.

Where Australian Consumer Law provides you with rights or remedies that cannot legally be excluded, those rights and remedies will continue to apply regardless of anything stated in this policy.

Contact Us

If you have any questions regarding shipping, delivery or your order, please contact us.

Oz Golf

Email: support@ozgolf.co