Refund policy
Returns & Refunds Policy
Last updated: July 2026
At Oz Golf, we want you to love your purchase. If something isn't quite right, we'll do our best to make it right.
This Returns & Refunds Policy explains when you're eligible for a return, refund, exchange or store credit. It operates in addition to your rights under the Australian Consumer Law.
At a Glance
✓ 30-day returns from the date your order is delivered.
✓ Change-of-mind returns are accepted on unused items in resalable condition.
✓ Used products cannot be returned unless they're faulty.
✓ Choose a refund, exchange or store credit for eligible returns.
✓ Customers cover return shipping for change-of-mind returns.
✓ We cover return shipping for faulty, damaged or incorrectly supplied products.
✓ Contact us before sending any item back.
Your Rights Under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy limits or replaces any rights or remedies you may have under Australian Consumer Law.
If your product has a major fault, is not of acceptable quality, differs significantly from its description or fails to meet consumer guarantees, you're entitled to the remedies provided by law.
Change of Mind Returns
If you've changed your mind, you may request a return within 30 days of receiving your order.
To be eligible, your item must be:
- Unused
- In resalable condition
- Clean and free from damage
- Returned with all original accessories and parts
Original packaging is preferred but is not essential, provided the item remains in resalable condition.
Resalable condition means the product can reasonably be sold as new.
Products that have been used, installed, modified or damaged after delivery are not eligible for change-of-mind returns.
If your return is approved, you may choose:
- A refund to your original payment method
- Store credit
- An exchange
Customers are responsible for return shipping costs for all approved change-of-mind returns.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or you've received the wrong product, please contact us as soon as possible.
Email support@ozgolf.co with:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once confirmed, Oz Golf will cover all reasonable return shipping costs.
Depending on the circumstances, we'll provide:
- A replacement
- A full refund
- Another remedy available under Australian Consumer Law
Starting a Return
Before returning any product, please contact us at:
support@ozgolf.co
Please include:
- Your name
- Your order number
- The reason for your return
- Photos if your item is faulty or damaged
We aim to respond to all return requests within 2 business days.
Please do not send products back without first contacting us, as this may delay the processing of your return.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, refunds are processed within 3 business days.
Your financial institution may take an additional 2–10 business days to complete the refund.
Refunds are issued to your original payment method unless you've chosen store credit.
Original shipping charges are non-refundable.
Exchanges
If you've ordered the wrong item or would prefer a different product, we're happy to help.
Exchange requests must:
- Be made within 30 days of delivery
- Meet our change-of-mind return requirements
- Be approved after inspection
Replacement items are shipped once your returned item has been received and approved.
Customers are responsible for return shipping costs unless the original item is faulty or supplied incorrectly.
If there's a price difference between products, we'll either invoice or refund the difference before dispatch.
Bundle Returns
Products purchased as part of a bundle may be returned individually.
If only part of a bundle is returned, the original bundle discount will no longer apply.
Your refund will be recalculated based on the standard retail prices of the items you keep.
Shipping Costs
Change of Mind
Customers are responsible for return shipping costs.
Original shipping costs are not refundable.
Free Shipping Orders
If returning items causes your remaining order value to fall below our free shipping threshold, Oz Golf reserves the right to deduct the original shipping cost from your refund.
Incorrect Shipping Addresses
Please check your shipping address carefully before completing your order.
If an order is returned because an incorrect or incomplete address was provided, you may choose to:
- Pay to have the order shipped again, or
- Receive a refund excluding:
- the original shipping cost; and
- any return-to-sender fees charged to Oz Golf.
Unclaimed or Refused Deliveries
If your parcel is refused or returned to us because it wasn't collected from the shipping carrier, you may choose to:
- Pay to have it shipped again, or
- Receive a refund excluding:
- the original shipping cost; and
- any return-to-sender fees charged to Oz Golf.
Lost or Missing Deliveries
If your tracking shows your parcel has been delivered but you haven't received it, please contact us as soon as possible.
We'll work with the shipping carrier to investigate.
If the carrier confirms the parcel was lost in transit, we'll provide either:
- A replacement, or
- A full refund.
If the carrier confirms the parcel was successfully delivered to the address provided, Oz Golf cannot accept responsibility for parcels that are lost or stolen after delivery.
Sale Items
Sale items are covered by the same Returns & Refunds Policy as full-priced products unless specifically marked as Final Sale or No Returns.
Hygiene & Consumable Products
For hygiene and safety reasons, certain products cannot be returned once opened unless they're faulty or you're entitled to a remedy under Australian Consumer Law.
This includes products such as consumables, liquids, sprays and other hygiene-related items.
Product Packaging
Minor cosmetic damage to product packaging during shipping does not make a product faulty if the product itself remains undamaged and fully functional.
Return Assessment
Every returned item is inspected before a refund, exchange or store credit is approved.
Oz Golf reserves the right to decline returns that do not meet the conditions outlined in this policy.
If a return is declined, the item may be returned to you at your expense.
Proof of Purchase
Proof of purchase, such as your order confirmation or order number, is required for all return requests.
Contact Us
If you have any questions or need assistance with a return, we'd be happy to help.
Oz Golf
📧 support@ozgolf.co